送貨政策

中文版本

1. 送貨範圍及時間

本店只送貨至香港境內地址（包括順豐站或智能櫃，如適用），暫不提供海外配送。訂單一般於確認付款後 1 至 3 個工作日內處理；香港本地派送一般需 1 至 3 個工作日，實際時間受承運商安排、天氣及公眾假期影響。如貨品屬預售或有特別交期，我們會在下單頁面及確認電郵註明。

2. 相關法律規定

(a)《貨品售賣條例》（第 26 章）第 31 條：如賣方須送貨而雙方未議定送貨時間，賣方須在合理時間內送貨；第 30 條：除另有議定外，交付貨品與支付貨價屬須同時履行的條件；第 32 條：如交付數量少於或多於約定數量，或混入不同種類的貨品，你可拒收相關貨品。

(b) 第 34 條：賣方將貨品交付承運人以轉交買方，表面當作已將貨品交付買方；第 22 條：除另有議定外，貨品的風險由賣方承擔，直至產權轉讓給買方為止。

(c)《商品說明條例》（第 362 章）第 13I 條：商戶在接受付款時如沒有合理理由相信能在指定或合理時間內供應貨品，即屬不當地接受付款。如遇缺貨或無法如期交貨，我們會立即通知你並安排全額退款。

3. 運費

香港本地訂單運費：訂單滿 HK$499 免運費；未滿者，標準配送 HK$26（3 至 5 個工作日）、快遞 HK$78（1 至 2 個工作日）。偏遠地區、離島或需另行安排者可能需付附加費，我們會在下單前告知。

4. 追蹤及收貨

出貨後我們會以電郵或短訊提供追蹤編號。請在承運商指定的時限內收貨；如因地址錯誤、未能聯絡或逾期未取而退件，重寄運費由客戶承擔。更改地址請於下單後 12 小時內通知我們；貨品已出貨者，我們會盡量協助與承運商安排。

5. 貨件損壞或遺失

收貨時如發現包裝嚴重損毀，請即場向派送人員指出並拍照；收貨後 7 日內如發現貨品損壞或不符，請拍照通知我們。我們會與承運商跟進，按情況安排換貨、補寄或退款；如貨件在派送期間遺失，我們會協助追查，確保你獲得合理解決。

6. 包裝上的安全資料

因應《玩具及兒童產品安全條例》（第 424 章）有關識別標記（製造商、進口商或供應商名稱及地址）及雙語警告的要求，玩具包裝及安全警告標籤屬貨品一部分。請勿棄掉包裝及說明書，以便日後查閱安全指示或辦理退換。

7. 關稅及進口（跨境訂單）

跨境訂單可能產生目的地關稅或進口稅，一般由收件人直接向當地海關或承運商繳付。如你拒收而貨件退回，我們會在扣除實際運費後退款。

8. 聯絡

任何運送問題，請聯絡 info@ai-toys.shop 或 5618 2828；真人客服一般於 2 個工作日內回覆。

English Version

1. Delivery areas and lead time

We currently deliver only to addresses in Hong Kong (including SF stations or smart lockers where available) and do not offer overseas shipping. Orders are normally processed within 1 to 3 working days after payment is confirmed, and local delivery in Hong Kong normally takes 1 to 3 working days. Actual timing depends on the carrier, weather and public holidays; we provide a tracking number once dispatched. For pre-sale items or items with a special lead time, we state the expected timing on the product page and in your order confirmation email.

2. Relevant legal provisions

(a) Sale of Goods Ordinance (Cap. 26) section 31: where the seller must send the goods and no time for delivery is fixed, delivery must be made within a reasonable time; section 30: unless otherwise agreed, delivery of the goods and payment of the price are concurrent conditions; section 32: where the seller delivers a quantity smaller or larger than agreed, or mixes goods of a different description, you may reject those goods.

(b) Section 34: delivery of goods to a carrier for transmission to the buyer is prima facie deemed to be delivery to the buyer; section 22: unless otherwise agreed, goods remain at the seller's risk until property in them passes to the buyer.

(c) Trade Descriptions Ordinance (Cap. 362) section 13I: it is wrongly accepting payment for a trader to accept payment without reasonable grounds to believe the goods will be supplied within a specified or reasonable period. If we are out of stock or cannot deliver on time, we will tell you promptly and arrange a full refund.

3. Delivery charges

Delivery within Hong Kong: free shipping on orders of HK$499 or above; otherwise standard delivery HK$26 (3 to 5 working days) or express HK$78 (1 to 2 working days). Surcharges may apply to remote areas, outlying islands or special delivery arrangements; we will tell you before you order so you can decide whether to proceed.

4. Tracking and collection

We provide a tracking number by email or SMS after dispatch. Please collect the parcel within the carrier's stated time limit. If a parcel is returned because of an incorrect address, because you could not be reached, or because it was not collected in time, the re-delivery cost is borne by the customer. To change a delivery address, tell us within 12 hours of ordering; if the parcel has already been dispatched, we will do our best to arrange it with the carrier.

5. Damaged or lost parcels

If the packaging is seriously damaged on arrival, please point it out to the courier if possible and photograph it. If goods are damaged or incorrect after receipt, photograph them and contact us within 7 days. We will follow up with the carrier and arrange an exchange, a replacement or a refund as appropriate. If a parcel goes missing in transit, we will help trace it with the carrier and make sure you receive a reasonable resolution.

6. Safety information on packaging

Because the Toys and Children's Products Safety Ordinance (Cap. 424) requires identification markings (name and address of the manufacturer, importer or supplier) and bilingual warnings, the toy packaging and safety warning labels form part of the product. Please keep the packaging and instructions so that you can refer to safety instructions later or make a return.

7. Duties and import charges (cross-border orders)

Cross-border orders may attract duties or import taxes payable to the destination customs or carrier; these are normally borne by the recipient. If you refuse the parcel and it is returned to us, we will refund after deducting the actual shipping cost.